CONTACT US

During peak sale events, please allow an additional 1-3 business days for dispatch & delivery. Our team and shipping partners are working around the clock this season to ensure orders are delivered ASAP. Click here to view our Holiday Shipping info.

Orders placed November 24th - December 25th have 45 days to return! Check out all our Holiday FAQs here.

Log in to your Princess Polly account here to view your order & tracking details.

Check out this FAQ - How do I track my order?

If your package has been shipped, follow the steps below. Please note, a redirection may void the delivery estimate or incur an expense at your own cost. 

DHL/USPS: Once it's in the possession of USPS, you can submit a request with USPS here

FedEx: Provide the updated address below

OnTrac: Provide the updated address below

Jitsu or UPS: We are unable to action address updates with this carrier

International: Contact the final mile carrier once the package lands in the destination

Due to our extremely efficient processing times, we're unable to cancel or modify an order once placed. Once received, customers can initiate a return here.

Click here to book a return, or check out these FAQs

US & UK: We aim to process returns within 14 days. Allow 3-5 business days for your refund to be processed by your bank. 

International: International returns can take up to 4 weeks to reach Princess Polly. Once received, we aim to process returns within 14 days. 

We offer free exchanges for our US & UK  based customers. 

Click here to book an exchange for a new size or product. 

These FAQs may also help: 
- What is your return policy
-Can I exchange my exchange?
-When will I receive my exchange order?

Need help with a refund? Review our Refund FAQs here

Can't find your gift card? Check out our gift card FAQs here

If no one is home, the package may be left in a safe location, such as: 
- In the mailbox
- In any applicable mail rooms, reception desks and building lobbies
- With a member of the household or building manager

Check out this FAQ - My package was delivered but I haven't received it

These FAQs may help: 
- How can I find my TikTok Shop order number?
- How do I make a TikTok Shop return?
- I’m having trouble submitting my TikTok Shop return

These FAQs may help: 
- Where can I find my Birthday Reward?
- Do my rewards expire?
- How long until I see points on my rewards account?

Check out our Payment FAQs here

These FAQs may help:
- Why isn’t my account login working?
- My promo code/gift card isn't working!

Customers can use the tools available here to find the best fit. 

Please note, specific measurements of each style & size are not available. 

Rest assured, if there’s any trouble finding the perfect fit, we offer a flexible Return Policy.

Apply for a collaboration with our PR team here!

Be sure to tag us in your next Princess Polly 'fit on socials to be automatically entered into our weekly draw for a $50 gift card and the chance to be featured on our website and socials. 

Check out some of the customers we've featured here!