SHIPPING INFORMATION




COVID-19 UPDATE

SHIPPING: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.

RETURNS: To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.  

INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may delayed in getting back to us due to delays with international carriers.

Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.



 

 

USA


Applies to 48 Contiguous States and Puerto Rico:

FREE 3-4 DAY SHIPPING when you spend over $50


We ship from Los Angeles, CA. Our 3-4 day shipping service arrives after 3 business days for west coast delivery, and 4 business days for east coast delivery. This includes an extra delivery day during COVID-19. This service will be delivered by USPS. 

Orders under $50: Flat rate charge of $6.99 for 3-4 Day Shipping.

For APO, FPO, DPO & PO Boxes: Please select 3-4 day shipping. 

2-DAY SHIPPING FEDEX - $4.99 when you spend over $50 (or $11.99 when you spend under $50)

The 2-Day shipping option is a FedEx 2 business day service. Please allow an extra day during Covid.   

OVERNIGHT SHIPPING FEDEX - $11.99 when you spend over $50 (or $16.99 when you spend under $50)

The Overnight shipping option is a FedEx overnight / next business day service if you order before 2PM PST. Please allow an extra day during Covid.   

Dispatch Time

We aim to have all orders shipped the same business day if placed before 2:00PM (Pacific Time/California). Orders placed Friday after 2PM PST will be shipped the next business day. 

Track Your Order


Once your order is packed and leaves our warehouse, you will receive an email with a tracking number.

 

USA - Hawaii & Alaska


FREE STANDARD SHIPPING (3-6 days) when you spend over $50

Orders under $50: Flat rate charge of $6.99 for standard shipping.

2 Business Day Shipping: Flat rate charge of $10.00

  

 

INTERNATIONAL SHIPPING

Customers shipping to another country or region outside of the U.S. may be liable for any customs and import duties, quotas, permits, product restrictions, and additional fees. These charges are beyond our control as they are set by the local government in your country.

The following countries are experiencing extreme weather conditions and will see delays on orders shipped there: Belgium, Germany, Luxembourg, Netherlands, Ireland


 

CANADA


FREE STANDARD SHIPPING (plus Duties/GST/Taxes paid at checkout) when you spend over $50 USD ($70 CAD)

Orders under $50 USD: Flat rate charge of $6.99 USD

Standard shipping: 3-5 business days

Express Shipping: 1-2 business days with flat rate charge of $10.00

Please note: Once your order is placed, we are not able to update shipping addresses on international orders.

* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *
 

 

UK


FREE UK EXPRESS SHIPPING 2-4 DAYS when you spend over $50 USD (£40 GBP)


Orders under $50 USD: UK Express Shipping charge of $7.99 USD

Express Shipping: 2-4 business days to UK

20% VAT paid at checkout / No extra duties to pay upon entry

* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *

 

 

EUROPE


Applies to Belgium, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Spain, Sweden, and Switzerland*:

FREE STANDARD SHIPPING  (plus Duties/GST/Taxes* paid at checkout) when you spend over $50 USD (€50 EUR)

* Switzerland requires that Duties & Taxes are paid upon entry, not at checkout.

Orders under $50 USD: Flat rate charge of $10.00 USD

Standard shipping: 4-6 business days

Express Shipping: 2-3 business days with a flat rate charge of $12.00

* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *
 

 

AUSTRALIA & NEW ZEALAND


Please note: For faster shipping, we recommend shopping on our AU store 

* Duties/GST/Taxes paid at checkout, nothing extra to pay at customs *

Standard Shipping: 4-6 days with a flat rate charge of $10.00

Express Shipping: 2-3 business days with a flat rate charge of $15.00

* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *

 

 

ASIA


Applies to China*, Hong Kong, Japan, Singapore, and South Korea:

Please note: For faster shipping, we recommend shopping on our AU store 

* Duties/GST/Taxes paid at checkout, nothing extra to pay at customs *

* China requires that Duties & Taxes are paid upon entry, not at checkout.

Standard Shipping: 4-6 days with a flat rate charge of $10.00

Express Shipping: 2-3 business days with a flat rate charge of $15.00

* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *

 

 

ALL OTHER COUNTRIES


Standard Shipping: 5-12 days with a flat rate charge of $14.95

Express Shipping: 3-4 days with a flat rate charge of $24.95

COVID-19 RESTRICTIONS

We are not currently shipping to the following countries: Argentina, Bermuda, Botswana, Brunei, Cayman Islands, Congo - Kinshasa, Cuba, Dominica, French Guiana, French Polynesia, Guadeloupe, Iran, Italy, Laos, Lesotho, Martinique, Mauritius, Mongolia, New Caledonia, New Guinea, Republic of Moldova, Reunion Island, Russia, Saint Vincent and the Grenadines, Samoa, Sao Tomes and Principe, Somalia, Somaliland, Sudan, Swaziland, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Republic of Tanzania, Yemen

DUTIES & TAXES

The following countries require payment of Duties & Taxes upon entry (not at checkout): Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Falkland Islands, French Southern Territories, Guernsey, Heard & McDonald Islands, Iraq, Jersey, Libya, Mayotte, Netherland Antilles, Niue, Pitcairn Islands, Russia, Sint Maarten, Sao Tome & Principe, Somalia, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Syria, Timor-Leste, Tokelau, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Vatican City, Wallis & Futuna, Western Sahara

* For all other countries, Duties/GST/Taxes paid at checkout, nothing extra to pay at customs.  *

* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *