Returns & Exchanges

• To begin the return process, please submit your International USA Princess Polly order return here.
• We do not provide exchanges for international customers at this time.
• International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost
• Duties, taxes, and VAT are not refunded on international returns.
  
  

Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

• For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).
• Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.
• All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.
• If you have paid original postage to receive your order and a return is made, then this is non-refundable.
  
  

Return Processing Time: All refunds and store credits are processed within 6-10 business days of our team receiving your items. Due to carrier and/or customs delays beyond our control, your return may be delayed in getting back to us.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

• Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.
• Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.
• Returned beauty & wellness products with broken seals or signs of use will not be accepted.
• Handbags & Purses showing signs of wear and tear will not be accepted.
• Items sold as sets returned with incorrect sizes will not be accepted.
• Gift cards cannot be returned or refunded.
  
  

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

• Duties, taxes, and VAT are not refunded on international returns.
• We now offer Local UK Returns! To begin the return process, please submit your USA Princess Polly order return here.
  
  

Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

• For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).
• Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.
• All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.
• If you have paid original postage to receive your order and a return is made, then this is non-refundable.
  
  

Return Processing Time: All refunds and store credits are processed within 6-10 business days of our team receiving your items. Exchanges will process once your items are received by our team. Due to carrier delays beyond our control, your return may be delayed in getting back to us.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

• Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.
• Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.
• Returned beauty & wellness products with broken seals or signs of use will not be accepted.
• Handbags & Purses showing signs of wear and tear will not be accepted.
• Items sold as sets returned with incorrect sizes will not be accepted.
• Gift cards cannot be returned or refunded.
  
  

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

• International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost.
• Duties, taxes, and VAT are not refunded on international returns.
• Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
• All refunds will be processed back to the original payment method used to place the order.

Store credit is issued via Gift Card and can be used to make a future purchase.

• We provide two exchange options: Instant Exchange or Standard Exchange
  • Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.
  • Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier.
• All exchanges are shipped with standard shipping.
• You will receive an email with your new order number.
• We are unable to cancel exchange orders due to our extremely efficient processing times.
• Any exchanges requested that we do not have in stock will automatically be issued as a refund.
• Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.
• Store credit is issued via Gift Card and can be used to make a future purchase.
• At this time, Shop Now exchanges are not offered for customers returning from the UK.

• A $6.95 return shipping fee will be deducted from your refund for all domestic and UK returns. If you select store credit, the return shipping fee will be waived.
• Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
• All refunds will be processed back to the original payment method used to place the order.
• Duties, taxes, and VAT are not refunded on international returns.

Once the returns is booked online, Australian customers can return to our Australian Return Address: PO BOX 5984, Gold Coast MC, QLD, 9726, Australia. Please note the return tracking details & include the corresponding order ID card in with the return items.

USA returns shipping address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710