PRINCESS POLLY APP

Access exclusive deals

Rewards
Wishlist Bag 0

Returns & Exchanges

Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for up to 3 days before they are processed. We aim to process returns shipped back to our warehouse within 14 days. Refund times may vary, depending on your bank's processing times.

LOOKING TO SUBMIT A RETURN OR EXCHANGE?

This won't take long! Select your region below and have your shipping postcode and order number ready. You’ll find your order number in your Order Confirmation email or on the cute order card that was in your parcel.

Start a Return

USA returns shipping address

Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710

AU returns shipping address

PO BOX 5984, Gold Coast MC, QLD, 9726, Australia

If you ordered from our AU store and your order number starts with #AU, book your return here.