SHIPPING DELAYS

Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays.

Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind.

Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.

 

SAFETY

The outbreak of COVID-19 has altered our daily lives in unprecedented ways.
We are doing everything we can to preserve the health and safety of our beloved customers and our dedicated staff.

In addition to creating work-from-home environments for our employees in our US office,
we have implemented elevated health standards at our US shipping facilities. 

To ensure we are available to our customers, our Customer Service & Social Media team is online as normal (remote of course!) to answer your requests.

RETURNS

Our returns window is set to 30 days.

To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed.
Please also allow at least 6 business days for your return to be processed by our team.
Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.


We will continue to update our website if anything changes, or if delays are expected.


Please stay safe and well, we are all in this together xx