PRINCESS POLLY SUSTAINABILITY GLOSSARY

We’ve outlined the standards that we expect in our Human Rights Policy and our Code of Conduct, and have distributed these documents to our suppliers. But how do we know these standards are being applied in practice? To start, by requiring all production factories to register with the Supplier Ethical Data Exchange (SEDEX) and to undergo an independent audit. Sedex is a world leading ethical trade organisation, working with businesses to improve working conditions in global supply chains.

Our ethical sourcing program ensures that our expectations on the fair and sustainable treatment of people, animals and the planet are upheld throughout our supply chain.

Independent audits are carried out to determine if our factories’ practises correspond to our Code of Conduct.

An independent auditor visits the factory, checks a selection of policies and records, and interviews production workers. 100% of the factories we work with have valid ethical audits with 98% of audits taking place any day within a 2 week period (semi announced), and 2% taking place on any day of the year without advance notice (unannounced). 

Once a factory audit is completed, we work with our suppliers to break down the report and create a remediation plan. As of November 2024, 91% of our factories had received a Gold or Silver rating, and 94% had remediation plans to continue improving their audit results over time, which positively influences their employees' experience. Our factories have all-year-round access to training and support, including digital training modules, giving them the tools and knowledge to understand and rectify the root cause of any issues raised in an audit.

As of 2024, health, safety, and hygiene non-compliances are responsible for 50% of our audit findings.  The most common findings are:

- Health and safety risks due to lacking H&S training and management systems - for example, lack of needle guards on sewing machines. 

- Wages and working hours risks due to incomplete record keeping and management systems.

Princess Polly works with each factory to understand the root cause and recommends actions and operational efficiencies to rectify this non-compliance. 

We have also been diligently remediating any issues related to working hours and wages, and we will continue to support our factories and remediate any serious issues if they arise. Princess Polly recognises the potential negative impact of immediate termination on a factory’s employees, so we avoid such actions through our robust ethical sourcing program. However, we maintain a strict zero-tolerance policy for forced or child labor, and any such instances are promptly reported to the authorities.

Respect and empowerment are critical elements of our Human Rights Policy. To strengthen how we utilise these values in practice, Princess Polly, alongside our partner Elevate, piloted an in-factory train-the-trainer program for three factories. All levels of management were guided to understand and act on these values, and to pass on this knowledge to all factory workers. The program builds knowledge to effectively and collaboratively encourage a respectful workplace with an emphasis on anti-discrimination, women empowerment, refining policies and managing effective grievance channels.

With the help of our ethical sourcing partner Elevate, we have conducted anonymous worker sentiment surveys in our factories across China and India. These surveys include 20 questions that are designed to effectively capture employee sentiment on key issues relating to working conditions. The focus areas are grievance mechanisms, wages and hours, work atmosphere, safety and productivity, workforce stability and workforce demographics. It is voluntary for each worker to participate.

We do not outsource to other manufacturers where we can’t be sure our ethical standards are being upheld. We have a strict ‘no order subcontracting’ policy for our suppliers, meaning they can’t send our orders to different factories that we don’t have visibility of. We ask all our factories to let us know if they are outsourcing any part of their work to other factories, if they don’t have the technical abilities onsite at the time. These subcontracted processes, (such as printing graphics onto tops) make up our tier two suppliers. This is a list of all our Tier One factories. In 2022, we traced and mapped 100% of our tier two factories and extended tracing our tier three and four supply chain.

Modern slavery is an incredibly serious issue that we believe must be addressed indepth and at all levels. We have a zero tolerance policy on child and forced labour. To make sure we know exactly what is happening in our own supply chain, we’ve undertaken a modern slavery assessment of our business and developed a plan to manage risks that are uncovered or may arise. Our entire Merchandise team is annually trained in Ethical Sourcing and Modern Slavery. We recognise that they play a crucial role in spotting potential human rights abuses in our supply chain, and we want to empower and equip our team to proactively apply Responsible Purchasing practices always.

We are proud to have released three annual Modern Slavery Statements. This will be something that we do each year as we continue to assess and improve our practices, and protect those that work with us.

2024 Statement

2023 Statement

2022 Statement

2021 Statement

Our priorities in response to Covid-19 were, and continue to be, to keep everyone involved with Princess Polly safe and healthy, to honour all of our commitments and to maintain our business operations as much as possible. Learn more about our approach in our first Modern Slavery Statement.

So far, all planned site visits and auditing have been able to go ahead safely. If there is an outbreak, (meaning, an audit is unable to be scheduled due to COVID-19 restrictions), Princess Polly will either organise a virtual audit or, will postpone until it is safe to return to the factory. We provide training links covering Safe Return to Work Principles after COVID outbreaks, and offer support to ensure all workers stay safe by pausing production in locked-down facilities and re-negotiating lead times.  

We recognise that the pandemic is far from over. As it continues to develop and unfold, we are committed to learning, acting, staying adaptable and proactive, and supporting everyone involved with Princess Polly, especially those most vulnerable in our supply chain.

As a part of our due diligence, we firmly believe that our factories should have access to robust and effective grievance channels that aid in identifying and addressing any potential impact on our workers'. As a result, we piloted a Speak Up Helpline in partnership with Elevate to offer an anonymous worker grievance channel. Many of our factories have established grievance channels in place, however, in cases where we have identified ineffective or no existing grievance procedures, these factories had access to the Speak Up Helpline.

The Helpline was accessible through QR codes and distributed materials. Our social compliance manager managed cases, ensuring timely resolutions and worker support.

In 2023, we aimed to enhance the awareness of the Helplines by conducting on-site and online refresher training in workers' native languages. Over 50% of workers at three factories received first-time training due to turnover. Factory management was encouraged to include the Helpline in new hire inductions.

In 2024, we deactivated the Helpline due to its ineffectiveness, redirecting resources to our Preferred Factory Program to strengthen grievance systems in 2025.

Princess Polly believes every person has the right to a standard of living that adequately supports them and their families, and that this is achieved through fair compensation. We acknowledge that this is one of the foremost challenges of the fashion industry, and are committed to playing our role in the advancement of this discussion and promoting conditions within our supply chain that make it possible for every worker to receive a living wage.

We use the widely accepted definition of living wage provided by the Global Living Wage Coalition: 

Remuneration received for a standard workweek by a worker in a particular place sufficient to afford a decent standard of living for the worker and his/her family for food, water, housing, education, healthcare, transport, clothing, other essential needs and the provision of unexpected events. 

Like most fashion companies, we don’t own the factories that make our products, and therefore don’t directly pay workers’ salaries. While this creates a complex challenge, we’re proud of the change we’re already driving. Learn more in Our Commitment to a Living Wage.

Through our Ethical Sourcing Program, Princess Polly aims to ensure all workers are respected, safe and healthy. However, we can’t achieve this goal without considering the unique experience of women in our supply chain and responding to their needs. We believe that women and men should be treated fairly according to their respective needs, while recognising that we have an opportunity to uplift the women who create products for Princess Polly and are present in the communities adjacent to our factories.

Taking guidance from our numerous touchpoints with factory managers and workers, including our worker sentiment surveys, Supplier Assessment Questionnaires, audit results and insights from industry thought leaders, we have collaboratively built our Gender Equality Policy. This focuses on assessing our current practices and experiences and creating strategies for improvement. One of the first steps we took was recognising ways our practices have the potential to disadvantage women and rectifying this through our Code of Conduct.

As of November 2024, Princess Polly works with 72 factories, with 7,677 workers, and 54 mills, with 4,833 workers, where collectively 6,279 (50%) of whom are women. Women are well represented in senior positions; 48% of factory supervisors and 50% of factory managers are female. Women are also well represented on worker committees, accounting for 43% of members. We are also in the process of surveying each worker at the factories and mills we work with. Of the 67 surveys we’ve done so far:

- 93% of women are comfortable talking directly to a supervisor at work

- 92% of women workers are clear on wage calculation

- 86% of women recommend their facility as a good place to work

On the other hand, only six people took maternity and paternity leave in the past year. We’re working with our factories to learn more about this. 

At Princess Polly, our mission is to empower and educate women in the value chain, ensuring they have equal opportunities and improved health, can provide for their families, and advance their careers. Princess Polly teamed up with HERproject to deliver a HERhealth program to educate women and share access to services they may need to maintain their health. This was implemented across 25 factories, with 400 female workers educated through the program. Through the baseline and end-line surveys, we found:

- 85% of female respondents said they had high confidence in speaking to a manager about an issue at work, a 6% improvement from the baseline.

- 98% of women respondents “agree” or “strongly agree” that they have a positive opinion of themselves, an 8% improvement from the baseline.

- On average, 73% of respondents were able to identify methods of modern family planning, a 37% improvement from the baseline.

By 2025, we will further empower 3000 women in our supply chain communities by providing training on work and life skills. We celebrate all gender identities, and are specifically working towards Sustainable Development Goal number 5 (SDG5), which aims to achieve gender equality and empower all women and girls by 2030.

Princess Polly is dedicated to implementing responsible purchasing practices that uphold our Code of Conduct underpinned by our Human Rights Policy. We recognise that our purchasing decisions can have a significant effect on the people in our supply chain and as a business, ensuring our workers are respected, safe and healthy is at the forefront of all our decisions.

Taking guidance from the Joint Ethical Trading Initiative’s ‘Guide to Buying Responsibly’ the Princess Polly’s Merchandise Team has collaboratively defined responsible sourcing and purchasing behaviours we implement across all levels of our supply chain. Read more about this in our Responsible Purchasing Policy.

At Princess Polly, every team member plays an important role in upholding our policies and implementing our strategy. In fact, over 20% of global employees have an impact metric in their performance evaluations. Governance of our impact mission lays with four individuals:

- The Social Responsibility Director is responsible for developing and implementing social responsibility policies within the global company, ensuring compliance with ethical standards and overseeing sustainability initiatives. 

- The Chief Merchandise Officer is responsible for integrating social responsibility initiatives into the overall merchandise and supply chain strategy, and advising the broader adoption across all departments. At the executive and board level, the Chief Merchandise Officer is held accountable for the successful implementation of social responsibility policies within the merchandise function. 

- The Co-CEO’s provide strategic direction and leadership in promoting a culture of social responsibility throughout the organization. One of Princess Polly’s CEOs is also a Board Director. They provide regular reports on social responsibility metrics and outcomes to the board, on behalf of all departments at Princess Polly.

The materials we choose to create our products, where they come from and how we protect our people, animals and the environment matters. We’re committed to reducing the use of hazardous substances in our supply chain and ensuring that our manufacturing and finished products do not put any undue risk to our customers or the workers in our supply chain. We also prohibit the use of chemicals considered harmful or toxic, defined through adoption of the AFIRM Restricted Substance List (RSL) and California’s Proposition 65.

We require our direct suppliers to avoid use of those substances listed in this RSL and to test all new materials for compliance. Princess Polly continuously monitors compliance through conducting spot checks in independent testing facilities.